I’ve found something I adore. How can I pay?
We accept secure credit card payments, including Visa, Mastercard and American Express.
Want to pay via PayPal? No need to create an account – just follow all of the prompts at the check out. Easy.
Why was my payment declined?
This is generally for one of two reasons:
- It’s a decision that your card holder makes due to your account balance, or;
- Due to incorrect information. Make sure that your card number, expiry date and CVC number are correct.
How secure is my payment method?
Incredibly safe. See that padlock icon that appears in the address bar at the top of your screen? That means you’ve entered a safe and secure zone. We use Shopify as our ecommerce platform, which comes with SSL encryption technology to protect your details at checkout.
What currency will I be charged in?
We have two stores – one for Australian residents and one for the rest of the world. Your browser should pick up on your location and send you to the correct store.
All orders outside of Australia will be processed in US dollars.
We can't be responsible for your bank and are unable to cover any extra charges incurred due to currency exchanges.
When do I receive my beautiful robe or sleep wear?
After your payment’s been received, we’ll send your items to you within 3-7 business days via DHL.
During peak wedding season – hello spring time – it might take longer for your items to be packed, we will let you know of any additional delays to your order.
Left it to the last minute? We offer an express & priority option which will ensure your order is sent in 1-3 days.
Not at home to collect your items? We can’t tell the postman to leave it on your doorstep. If you’re out when he calls, a calling card will be left for safe collection.
Where do you deliver?
We send our bridal robes and hampers all over the world using an international delivery service. Please allow between 2-6 business days for your order to be delivered.
The time it takes for your order to arrive varies on your location, and how fast your local postal service is.
If you’d like to track your order online, please get in touch for more information – email@example.com
Does Le Rose cover the cost of customs, duties and taxes?
Le Rose isn’t responsible for any import duties, taxes, customs fees, brokerage fees or any other charges issued by your local government.
I know how to choose a beautiful bridal robe but wrapping’s not my forte. Can you help?
We pride ourselves on our beautiful bespoke packaging and take the utmost care to make sure everything arrives in one piece. Best of all? It looks beautiful too.
All orders for individual bridal robes and sleep wear are packed with the utmost care too, using oh so soft white satin gift bags with matching bows which are then delivered in postal sachets.
Oops. I ordered the wrong size for myself/my bridesmaids.
It happens, and we’re happy to help you choose the perfect size. If you’ve ordered the wrong size, let us know as soon as you can. We require returns within 14 days of being received, and they must be returned in the packaging supplied and packed neatly and securely.
Please email firstname.lastname@example.org to let us know your return is on its way.
Any customised, printed or embroidered items including sashes and robes are final and can not be returned or exchanged.
*ALL SALE ITEMS PURCHASED ARE FINAL AND CAN NOT BE RETURNED
Do you refund for damaged/lost items in transit?
We’re happy to replace your damaged order with a new one perfect condition. If you’d prefer a full refund, we can do that too. Email email@example.com to organise.
When placing your order don't forget to double check all shipping address details are correct and up to date.
I changed my mind/found another bridal robe/hamper I like somewhere else. Can I get a refund?
We are happy to refund provided your items are returned in their original packaging within 14 days, folded neatly and unworn. Our items are delicate so please choose wisely, and if you need a hand deciding, we’re only too happy to help.
I didn’t receive my pre-order item when I was supposed to. Can I get a refund?
We understand that you need your items in a timely manner.
We’ll refund any sales that don’t reach you in time that are on a pre-order basis.
Does Le Rose cover the cost of postage for returns?
If your items arrived damaged or different to what’s described on our website, we’re happy to cover the cost of return postage. Please include a copy of your postage receipt, and we’ll reimburse you for this cost.
We value your privacy, and we won’t ever sell or supply your information to third-parties.
We’ll never spam you or ask you to change your password. We’ll only ever contact you about your order.