Faqs

Payments

I’ve found something I adore. How can I pay?

We accept secure credit card payments, including Visa, Mastercard and American Express.

Want to pay via PayPal? No need to create an account – just follow all of the prompts at the check out. Easy.

 Why was my payment declined?

This is generally for one of two reasons:

- It’s a decision that your card holder makes due to your account balance, or;

- Due to incorrect information. Make sure that your card number, expiry date and CVC number are correct.

 How secure is my payment method?

Incredibly safe. See that padlock icon that appears in the address bar at the top of your screen? That means you’ve entered a safe and secure zone. We use Shopify as our ecommerce platform,  which comes with SSL encryption technology to protect your details at checkout.

 What currency will I be charged in?

We have two stores – one for the US and one for Australian residents. Your browser should pick up on your location and adjust the currency automatically on the website.

Delivery

When do I receive my beautiful robe, sleep wear or hamper?

After your payment’s been received, we’ll send your items to you within 3-7 business days via Australia Post.

Left it to the last minute? We offer an express & priority option which will ensure your order is sent in 1-3 days.

Not at home to collect your items? We can’t tell the postman to leave it on your doorstep. If you’re out when he calls, a calling card will be left for safe collection.

Personalised items with embroidery require up to 14 days to dispatch. If you require personalised items urgently please get in touch with our team support@shoplerose.com to check current turnaround times.

Where do you deliver?

We send our bridal robes all over the world using an international delivery service. Please allow between 2-6 business days for your order to be delivered.

The time it takes for your order to arrive varies on your location, and how fast your local postal service is.

If you’d like to track your order online, please get in touch for more information – support@shoplerose.com

 Does Le Rose cover the cost of customs, duties and taxes?

Le Rose isn’t responsible for any import duties, taxes, customs fees, brokerage fees or any other charges issued by your local government. Prices as advertised do not include these.

Packaging

I know how to choose a beautiful bridal robe but wrapping’s not my forte. Can you help?

We pride ourselves on our beautiful bespoke packaging and take the utmost care to make sure everything arrives in one piece. Best of all? It looks beautiful too.

All orders for individual bridal robes and sleep wear are packed with the utmost care too, using oh so soft white satin gift bags and then delivered in postal sachets.

 

Returns and Exchanges

Oops. I ordered the wrong size for myself/my bridesmaids.

It happens, and we’re happy to help you choose the perfect size. If you’ve ordered the wrong size, let us know as soon as you can. We require returns within 14 days of being received, and they must be returned in the packaging supplied and packed securely.

Please email support@shoplerose.com to obtain a return authorisation.

Any customised, printed or embroidered items including sashes and robes are final and can not be returned or exchanged.

*All sale items purchased are final and cannot be returned for change of mind.

Do you refund for damaged/lost items in transit?

We’re happy to replace your damaged order with a robe or sleep set in perfect condition. If you’d prefer a full refund, we can do that too. Email support@shoplerose.com to organise.

When placing your order don't forget to double check all shipping address details are correct and up to date. We are unable to make changes to orders once you have placed your order.

I changed my mind/found another robe or sleep set I like somewhere else. Can I get a refund?

We are happy to refund provided your items are returned in their original packaging within 14 days, folded neatly and unworn. Our items are delicate so please choose wisely, and if you need a hand deciding, we’re only too happy to help.

I didn’t receive my pre-order item when I was supposed to. Can I get a refund?

We understand that you need your items in a timely manner. We’ll refund any sales that don’t reach you in time that are on a pre-order basis.

Does Le Rose cover the cost of postage for returns?

If your items arrived damaged or different to what’s described on our website, we’re happy to cover the cost of return postage. Please get in touch with our support team support@shoplerose.com

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