Delivery policy
Thanks so much for your support during 2022.
Our studio is now taking a short break and will be back from the 3rd January.
All orders received will be dispatched from the 3rd January. If you require your order urgently please select EXPRESS + PRIORITY at checkout as this will ensure our team packs your order as a priority upon our return and sends via DHL EXPRESS.
Standard orders will be processed within 1-5 business days with additional time required for embroidery (current embroidery times are shown on each product).
Delivery
When do I receive my beautiful robe or sleep wear?
After your payment’s been received, we’ll send your items to you within 3-7 business days via DHL.
Left it to the last minute? We offer an express & priority option which will ensure your order is sent in 1-3 days.
Not at home to collect your items? We can’t tell the postman to leave it on your doorstep. If you’re out when he calls, a calling card will be left for safe collection.
Personalised items with embroidery require up to 14 days to dispatch. If you require personalised items urgently please get in touch with our team support@shoplerose.com to check current turnaround times.
Where do you deliver?
We send our bridal robes and sleep wear all over the world using an international delivery service. Please allow between 2-6 business days for your order to be delivered.
The time it takes for your order to arrive varies on your location, and how fast your local postal service is.
If you’d like to track your order online, please get in touch for more information –support@shoplerose.com
Does Le Rose cover the cost of customs, duties and taxes?
Le Rose isn’t responsible for any import duties, taxes, customs fees, brokerage fees or any other charges issued by your local government. Our advertised prices do not include these fees.