Customized Sashes

Yes! We take great pride in our bespoke packaging. Every order arrives safely and beautifully wrapped.

Bridal robes and sleepwear are packed in soft white satin gift bags with ribbon and a gift card, then delivered in postal sachets.

Unfortunately, we can't accept returns on personalized items due to their unique nature. If you're unsure about sizing or style, our support team is here to help. Feel free to reach out for any guidance to ensure you make the right choice.

Our items sell quickly, but we do aim to restock. Simply select 'Notify Me When It's Available' on the product page and enter your email to get updates. If you need the item by a specific date, feel free to contact our support team. Please note, sale or clearance items are usually not restocked.

We aim to dispatch non-personalised orders within 1-3 business days.Orders placed on weekends or public holidays will take an extra day. During busy sale periods, please allow an additional 1-2 business days for dispatch.

Yes, we offer express/priority shipping at checkout for urgent orders. This ensures your order is dispatched within 1 business day, even for personalised items. Check our shipping page for more details.

Please refer to the product page for current embroidery turnaround times. Personalised orders may take up to an additional 14 days during peak season. For urgent orders, select express shipping at checkout.